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What do I do if I forgot my Online Banking password or User ID?
To reset your password, got to dollar.bank and click Forgot Password in the Online Banking login box. Follow the instructions to reset your password.
You can also visit your local office or call 1-800-242-1616, Monday - Friday 8 AM - 8 PM and Saturday 9 AM - 3 PM.
If you forgot your User ID, please call 1-800-242-1616.